FAQ

PRODUCT 

What’s with the minimal packaging? Why doesn’t the packaging look like it does in stores? 

We’re on a mission to create a better world! By offering all eCommerce products with minimal packaging, we’re cutting down on the materials and waste that we create. Don’t worry—all products will arrive labeled, and you can find important information about allergens and preparation at tmrwfoods.com/info. 

What allergens are present in TMRW Foods products? 

Currently our products contain textured wheat protein (gluten) and coconut.  

How do I store TMRW Foods products? Fridge or freezer? 

All our products can be kept in the fridge, except for the TMRW Breakfast Patties, which must be kept frozen. For the TMRW Burger, TMRW Ground and TMRW Sausages, use within 14 days once thawed. Consume within 5 days once opened. We do not recommend refreezing if product is already thawed. 

If you receive your products and they are still frozen, you can transfer them to the freezer and store them up to their best before dates.

IMPORTANT: We recommend that someone is home to receive your order at the time of delivery, and that frozen & refrigerated goods are transferred to the fridge as soon as possible. 

OTHER 

Where can I find TMRW Foods in person? 

TMRW Foods products are available in 200+ locations across Canada! Visit https://tmrwfoods.com/where-to-find/ for a full list of our current retailers. 

What is your return/exchange policy? 

At this time, we are unable to accept product returns due to COVID-19 concerns. However, if you are not satisfied with your order, please reach out to customercare@tmrwfoods.com so we can help make it right! 

Where are you located? 

All orders are shipped from our Port Coquitlam facility. 

How do I contact TMRW if my question isn’t answered here? 

Please use our contact form, or send us an email customercare@tmrwfoods.com! 

Delivery Information 

We currently deliver across The Lower Mainland, BC, to address between Abbotsford and Horseshoe Bay.

All orders are shipped on Tuesdays and Wednesdays. Cutoff time for order delivery are Sundays at 11:59pm PST.

All TMRW Foods online orders are delivered by courier. We offer delivery at a flat rate of $10 per order.